For PERSONALIZED PRODUCTS only
Photos should have different angles as sides, front, back and sitting in front are important angles and if possible, with natural light. You will need to uplod 4 photos:FRONT (PET'S FACE)
BACK (PET'S BACK OF THE HEAD ONLY)
2 PROFILE PHOTOS (RIGHT AND LEFT SIDES OF THE HEAD)
![photo upload instructions image](https://cdn.shopify.com/s/files/1/0540/0707/0907/files/pet-photos.png?v=1670347481)
** Make sure your photo file size does not exceed 3MB. ** Note: Please, follow the photo instructions as much as possible. Make sure your pet's photos are not blurry or dark. The more accurate the photo, the more your personalized item will look like your pet.
Personalized Products Processing Times
- Planters = 10 working days
- Urn (Face) = 20 working days
- Urn (full body), Urn (Bust), Urn (Head) = 2 to 5 weeks
Shipping Policy
USA Domestic Shipping Policy. Shipment processing time:
All orders placed Monday to Friday until 5pm will be processed on the same day. Orders placed on weekends and holidays are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Note that delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Your options include:
- USPS Parcel Select Ground = 2 business days
- USPS First Class Package = 2 business days
Shipment confirmation & Order tracking
You will receive an email confirmation upon checkout.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Dog In Arts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Dog In Arts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns/Refund Policy
My boy was an exceptional dog and I struggled to find an urn that honored him the way he deserved to be honored. Hanna’s work fit the expectations I had. I’m truly blown away by how perfect this urn is. I’m beyond pleased that I chose to purchase this. My boy can rest now.
Erica Kutzing
Product: Dog Urn
Awesome as always! This is my 3rd purchase from here and it is literally perfect and just like my dads corgi! When I get a picture of them together I will update but amazing communication and perfect quality!
mewinn1
Product: Dog Pot Planter
It has taken me quite some time to leave this review as I am still grieving the loss of my baby, but seeing him every day on his urn has helped tremendously. The urn is amazing. Truly. The time, effort and love that Hanna put into making it look like Sparco leaves me without words. I could not be happier. Thank you for everything.
Jennifer Rubin
Product: Dog Urn