Thank you for visiting and shopping at dogsinarts.com. Following are the terms and conditions that constitute our Shipping Policy.

Personalized Products Processing Time

Planters = 10 working days

Urn (Face) = 20 working days

Urn (full body), Urn (Bust), Urn (Head) = 2 to 5 weeks

USA Domestic Shipping Policy

 

Shipment processing time

All orders placed Monday to Friday until 5pm will be processed on the same day. Orders placed on weekends and holidays are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

 If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Note that delivery delays can occasionally occur.

Shipping rates & delivery estimates

 Shipping charges for your order will be calculated and displayed at checkout.

 

Destination	Shipment method	Estimated delivery time	Shipment cost
USA	USPS	2-5 business days	USPS First Class Package = 2 business days USPS Parcel Select Ground = 2 business days You will pay USPS rates calculated on the weight of your shopping cart items.
International	UPS	1-2 business days	We do not ship to international addresses outside the USA

  

Shipment confirmation & Order tracking

 You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 Customs, Duties and Taxes

Dog In Arts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 Damages

 Dog In Arts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

 We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
2. Request your Return Authorization Number and by emailing custom@doginarts.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive an email from us, and the address to where you can mail the product you would like to return.
3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
4. Upon the receipt of your package, your products will be examined, and if the products are found in reasonable condition (not broken, used, out-of-shape, etc) then a refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.