At DogInArts, we value customer satisfaction and strive to provide high-quality products. This exchange and refund policy outlines our procedures for exchanges and refunds in accordance with United States law.

General Exchanges and Returns:
- We accept exchanges and returns of non-customized products within 7 days from the date of delivery.
- Products must be in their original, unused, undamaged condition and in the original packaging, including all labels and accessories.
- The customer is responsible for the return shipping costs unless the product has a manufacturing defect or is shipped incorrectly on our part.

Defective Products:
- If you have received a defective product, please contact us immediately.
- We will provide a pre-paid shipping label and refund or replace the product as soon as we receive it back.

Customized Products:
- Customized, made-to-order, or specifically tailored products are not eligible for exchange or refund
- Please review all provided information carefully when placing a custom order, as we cannot accept returns or exchanges based on personal preferences.

Personalized Product Details Responsibility Clause:
• We are not responsible for any information or detail that is not visible in the photos or has not been described or agreed upon via email before the purchase.
• Sending a photo without such information is entirely the customer’s responsibility, as any features that require special attention must be clearly visible in the attached photo and explicitly mentioned in the description.

Initiating an Exchange or Return:
- Contact us through our email custom@doginarts.com, providing detailed information about the reason for the exchange or return.
- After approval, follow the instructions we provide for processing your exchange or return.

Processing Time:
- Exchange and refund processing may take up to 10 business days after receiving the returned product.

Contact Information:
- contact custom@doginarts.com

or Text (407)866-9722

Please note that this policy is subject to change without notice. Check regularly to stay updated.

By continuing to shop at DogInArts, you agree to the terms and conditions of this exchange and refund policy.